.chat-page,.support-chat-widget,.chat-canned-reply-modal-shell{--chat-accent:var(--primary,var(--brand-500,#1a4fd8));--chat-accent-hover:var(--brand-600,#1846c7);--chat-accent-contrast:var(--primary-contrast,#ffffff);--chat-surface:var(--surface-elevated,#161b22);--chat-surface-muted:var(--surface-muted,#11151a);--chat-surface-soft:color-mix(in srgb,var(--chat-surface-muted) 78%,var(--chat-surface));--chat-border:var(--border,var(--line-color,#1f232a));--chat-border-soft:var(--border-soft,color-mix(in srgb,var(--chat-border) 80%,transparent));--chat-text:var(--text-primary,#e5e7eb);--chat-muted:var(--text-muted,#9ca3af);--chat-soft:var(--text-soft,#6b7280);--chat-kicker:color-mix(in srgb,var(--chat-accent) 70%,#ffffff);--chat-header-bg:linear-gradient(135deg,color-mix(in srgb,var(--chat-accent) 18%,var(--chat-surface)),var(--chat-surface) 74%);--chat-input-bg:color-mix(in srgb,#020617 22%,var(--chat-surface));--chat-message-bg:color-mix(in srgb,var(--chat-surface-muted) 86%,var(--chat-surface));--chat-message-own-bg:color-mix(in srgb,var(--chat-accent) 16%,var(--chat-surface));--chat-accent-soft-bg:color-mix(in srgb,var(--chat-accent) 12%,var(--chat-surface));--chat-danger:var(--danger,#ef4444);--chat-shadow:var(--shadow-soft,0 18px 42px rgba(0,0,0,0.22));color:var(--chat-text)}:root[data-theme="light"] .chat-page,:root[data-theme="light"] .support-chat-widget,:root[data-theme="light"] .chat-canned-reply-modal-shell{--chat-surface:#ffffff;--chat-surface-muted:#f5f8fc;--chat-surface-soft:#eef3f8;--chat-border:#d8e1ec;--chat-border-soft:#e3ebf4;--chat-text:#0f172a;--chat-muted:#475569;--chat-soft:#64748b;--chat-kicker:var(--chat-accent);--chat-header-bg:linear-gradient(135deg,color-mix(in srgb,var(--chat-accent) 8%,#ffffff),#ffffff 76%);--chat-input-bg:#ffffff;--chat-message-bg:#f8fafc;--chat-message-own-bg:color-mix(in srgb,var(--chat-accent) 10%,#ffffff);--chat-accent-soft-bg:color-mix(in srgb,var(--chat-accent) 9%,#ffffff);--chat-shadow:0 16px 36px rgba(15,23,42,0.07)}:root[data-theme="light"] .chat-page .chat-table .chat-row{background:var(--chat-surface)!important}:root[data-theme="light"] .chat-page .chat-table .chat-row:hover{background:var(--chat-accent-soft-bg)!important}:root[data-theme="light"] .chat-page .chat-filterbar input,:root[data-theme="light"] .chat-page .chat-filterbar select,:root[data-theme="light"] .chat-page .chat-field input,:root[data-theme="light"] .chat-page .chat-field select,:root[data-theme="light"] .chat-page .chat-field textarea,:root[data-theme="light"] .chat-page .chat-side-form select,:root[data-theme="light"] .chat-page .chat-reply-form textarea,:root[data-theme="light"] .chat-page .chat-feedback-form textarea,:root[data-theme="light"] .chat-page .chat-thread-search input,:root[data-theme="light"] .chat-page .chat-inline-message-form textarea,:root[data-theme="light"] .support-chat-widget .chat-feedback-form textarea{background:var(--chat-input-bg)!important;color:var(--chat-text)!important}.chat-page *,.support-chat-widget *,.chat-canned-reply-modal-shell *{box-sizing:border-box}.chat-page{display:grid;gap:18px}.chat-page-header{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;padding:22px;border:1px solid var(--chat-border-soft);border-radius:8px;background:var(--chat-header-bg);box-shadow:var(--chat-shadow)}.chat-page-header>div{min-width:0}.chat-peer-head{display:flex;align-items:center;gap:12px;min-width:0}.chat-peer-head span:last-child{min-width:0}.chat-page-header h1{margin:4px 0 8px;color:var(--chat-text);font-size:1.45rem;line-height:1.5}.chat-page-header p{margin:0;color:var(--chat-muted)}.chat-kicker{color:var(--chat-kicker)!important;font-size:0.78rem;font-weight:800}.chat-svg-icon{display:block;width:20px;height:20px;fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.9}.chat-header-actions,.chat-reply-actions,.chat-settings-nav{display:flex;flex-wrap:wrap;align-items:center;gap:10px}.chat-button{display:inline-flex;align-items:center;justify-content:center;min-height:40px;padding:0 16px;border:1px solid color-mix(in srgb,var(--chat-accent) 72%,var(--chat-border));border-radius:8px;background:var(--chat-accent);color:var(--chat-accent-contrast);font-weight:800;text-decoration:none;cursor:pointer;transition:background-color 160ms ease,border-color 160ms ease,color 160ms ease,transform 160ms ease}.chat-button:hover{background:var(--chat-accent-hover);border-color:var(--chat-accent-hover);color:var(--chat-accent-contrast);transform:translateY(-1px)}.chat-button-muted{border-color:var(--chat-border);background:var(--chat-surface-muted);color:var(--chat-text)}.chat-button-muted:hover{border-color:color-mix(in srgb,var(--chat-accent) 34%,var(--chat-border));background:var(--chat-accent-soft-bg);color:var(--chat-text)}.chat-icon-button{display:inline-grid;flex:0 0 auto;place-items:center;width:42px;height:42px;border:1px solid var(--chat-border-soft);border-radius:999px;background:var(--chat-surface-muted);color:var(--chat-muted);text-decoration:none;cursor:pointer;transition:background-color 160ms ease,border-color 160ms ease,color 160ms ease,transform 160ms ease}.chat-icon-button:hover{border-color:color-mix(in srgb,var(--chat-accent) 34%,var(--chat-border));background:var(--chat-accent-soft-bg);color:var(--chat-accent);transform:translateY(-1px)}.chat-button-danger{border-color:color-mix(in srgb,var(--chat-danger) 74%,var(--chat-border));background:color-mix(in srgb,var(--chat-danger) 90%,#111827);color:#ffffff}.chat-button-danger:hover{border-color:var(--chat-danger);background:var(--chat-danger);color:#ffffff}.chat-button:disabled{cursor:not-allowed;opacity:0.55;transform:none}.chat-stat-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:12px}.chat-stat-grid-compact{grid-template-columns:repeat(3,minmax(0,1fr))}.chat-stat,.chat-empty,.chat-form-card,.chat-thread-panel,.chat-side-card,.chat-filterbar,.chat-settings-nav{border:1px solid var(--chat-border-soft);border-radius:8px;background:var(--chat-surface);box-shadow:var(--chat-shadow)}.chat-stat{padding:16px}.chat-stat span,.chat-muted,.chat-row small,.chat-meta-list dt,.chat-field small{color:var(--chat-soft)}.chat-stat strong{display:block;margin-top:8px;color:var(--chat-text);font-size:1.6rem}.chat-stat-alert strong{color:color-mix(in srgb,#dc2626 82%,var(--chat-text))}.chat-filterbar{display:grid;grid-template-columns:1.5fr 1fr 1fr auto;gap:12px;padding:14px}.chat-filterbar label,.chat-field,.chat-side-form label{display:grid;gap:7px;color:var(--chat-text);font-size:0.84rem;font-weight:800}.chat-filterbar input,.chat-filterbar select,.chat-field input,.chat-field select,.chat-field textarea,.chat-side-form select,.chat-reply-form textarea,.support-chat-form input,.support-chat-form textarea{width:100%;border:1px solid var(--chat-border);border-radius:8px;background:var(--chat-input-bg);color:var(--chat-text);font:inherit;outline:none;transition:border-color 160ms ease,box-shadow 160ms ease,background-color 160ms ease}.chat-filterbar input:focus,.chat-filterbar select:focus,.chat-field input:focus,.chat-field select:focus,.chat-field textarea:focus,.chat-side-form select:focus,.chat-reply-form textarea:focus,.support-chat-form input:focus,.support-chat-form textarea:focus{border-color:color-mix(in srgb,var(--chat-accent) 58%,var(--chat-border));box-shadow:0 0 0 3px color-mix(in srgb,var(--chat-accent) 16%,transparent)}.chat-filterbar input::placeholder,.chat-field input::placeholder,.chat-field textarea::placeholder,.chat-reply-form textarea::placeholder,.support-chat-form input::placeholder,.support-chat-form textarea::placeholder{color:var(--chat-soft)}.chat-filterbar input,.chat-filterbar select,.chat-field input,.chat-field select,.chat-side-form select{min-height:40px;padding:0 12px}.chat-field textarea,.chat-reply-form textarea{min-height:118px;padding:12px;resize:vertical}.chat-inbox,.chat-table{display:grid;gap:10px}.chat-messenger-shell{display:grid;grid-template-columns:minmax(260px,350px) minmax(0,1fr) minmax(250px,300px);gap:14px;align-items:start}.chat-messenger-list-panel,.chat-messenger-thread-panel,.chat-messenger-info-panel{min-width:0}.chat-messenger-list-panel,.chat-messenger-thread-panel{display:grid;gap:12px}.chat-filterbar-stack{grid-template-columns:1fr}.chat-bulk-form{display:grid;gap:10px}.chat-bulk-toolbar,.chat-bulk-options{border:1px solid var(--chat-border-soft);border-radius:8px;background:var(--chat-surface);box-shadow:var(--chat-shadow)}.chat-bulk-toolbar{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;padding:10px 12px;color:var(--chat-muted);font-size:0.82rem;font-weight:900}.chat-bulk-selection{grid-column:1 / -1;display:flex;align-items:center;justify-content:space-between;gap:10px}.chat-bulk-toolbar strong{color:var(--chat-text)}.chat-bulk-toolbar select{width:100%;min-width:0;min-height:38px;padding:0 10px;border:1px solid var(--chat-border);border-radius:8px;background:var(--chat-input-bg);color:var(--chat-text);font:inherit}.chat-bulk-select-all,.chat-bulk-checkbox{display:inline-flex;align-items:center;gap:7px;cursor:pointer}.chat-bulk-select-all input,.chat-bulk-checkbox input{width:16px;height:16px;accent-color:var(--chat-accent)}.chat-bulk-controls{display:grid;gap:10px;padding:12px}.chat-bulk-options{overflow:hidden}.chat-bulk-options summary{padding:10px 12px;color:var(--chat-muted);font-size:0.82rem;font-weight:900;cursor:pointer}.chat-bulk-controls label{display:grid;gap:7px;color:var(--chat-muted);font-size:0.82rem;font-weight:900}.chat-bulk-controls select{width:100%;min-height:38px;padding:0 10px;border:1px solid var(--chat-border);border-radius:8px;background:var(--chat-input-bg);color:var(--chat-text);font:inherit}.chat-bulk-tags{max-height:145px;overflow:auto;box-shadow:none}.chat-bulk-row{display:grid;grid-template-columns:36px minmax(0,1fr);gap:8px;align-items:stretch}.chat-bulk-checkbox{justify-content:center;align-self:stretch;min-height:100%;border:1px solid var(--chat-border-soft);border-radius:8px;background:var(--chat-surface);color:var(--chat-muted);box-shadow:var(--chat-shadow)}.chat-bulk-checkbox span{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0)}.chat-bulk-row .chat-row{min-width:0}.chat-conversation-list{max-height:66vh;overflow:auto;padding-inline-end:2px}.chat-row{display:flex;align-items:center;justify-content:space-between;gap:14px;min-width:0;padding:16px;border:1px solid var(--chat-border-soft);border-radius:8px;background:var(--chat-surface);color:var(--chat-text);text-decoration:none;box-shadow:var(--chat-shadow);transition:border-color 160ms ease,background-color 160ms ease,transform 160ms ease}.chat-row-avatar,.chat-peer-avatar{display:inline-grid;flex:0 0 auto;place-items:center;width:44px;height:44px;border:1px solid color-mix(in srgb,var(--chat-accent) 22%,var(--chat-border));border-radius:999px;background:var(--chat-accent-soft-bg);color:var(--chat-text);font-weight:900}.chat-row:hover{border-color:color-mix(in srgb,var(--chat-accent) 32%,var(--chat-border));background:var(--chat-accent-soft-bg);transform:translateY(-1px)}.chat-row-hot{border-color:color-mix(in srgb,var(--chat-accent) 46%,var(--chat-border));background:var(--chat-accent-soft-bg)}.chat-row-active{border-color:color-mix(in srgb,var(--chat-accent) 58%,var(--chat-border));background:color-mix(in srgb,var(--chat-accent) 15%,var(--chat-surface))}.chat-conversation-item{align-items:flex-start;padding:13px}.chat-row-main,.chat-row-meta{display:grid;gap:5px;min-width:0}.chat-row-main strong{color:var(--chat-text)}.chat-row-main small{overflow-wrap:anywhere}.chat-row-meta{justify-items:end;color:var(--chat-muted);font-size:0.86rem}.chat-canned-reply-row{align-items:flex-start}.chat-canned-reply-row .chat-row-main{flex:1 1 320px}.chat-canned-reply-row .chat-row-meta{flex:0 0 auto}.chat-row-actions{display:flex;flex:0 0 auto;flex-wrap:wrap;align-items:center;justify-content:flex-end;gap:8px}.chat-row-actions form{margin:0}.chat-row-actions .chat-button{min-height:34px;padding-inline:12px;font-size:0.82rem}.chat-row-meta b,.chat-field b,.support-chat-error{color:color-mix(in srgb,var(--chat-danger) 88%,var(--chat-text))}.chat-chip{display:inline-flex;align-items:center;min-height:24px;padding:0 9px;border:1px solid color-mix(in srgb,var(--chat-accent) 22%,transparent);border-radius:999px;background:var(--chat-accent-soft-bg);color:color-mix(in srgb,var(--chat-accent) 84%,var(--chat-text));font-weight:800}.chat-row-status-chip{width:max-content;max-width:100%;justify-content:center;font-size:0.76rem;line-height:1.25}.chat-row-status-chip-closed{min-height:26px;padding-inline:11px;border-color:color-mix(in srgb,#64748b 44%,var(--chat-border));background:color-mix(in srgb,#64748b 13%,var(--chat-surface));color:color-mix(in srgb,#94a3b8 86%,var(--chat-text));white-space:nowrap}.chat-priority,.chat-tag-chip{--chat-chip-color:var(--chat-accent);display:inline-flex;align-items:center;justify-content:center;min-height:24px;padding:0 9px;border:1px solid color-mix(in srgb,var(--chat-chip-color) 30%,transparent);border-radius:999px;background:color-mix(in srgb,var(--chat-chip-color) 12%,var(--chat-surface));color:color-mix(in srgb,var(--chat-chip-color) 82%,var(--chat-text));font-size:0.78rem;font-weight:900;line-height:1.4;white-space:nowrap}.chat-priority-low{--chat-chip-color:#64748b}.chat-priority-normal,.chat-tag-blue{--chat-chip-color:#2563eb}.chat-priority-high,.chat-tag-amber{--chat-chip-color:#d97706}.chat-priority-urgent,.chat-tag-rose{--chat-chip-color:#e11d48}.chat-tag-teal{--chat-chip-color:#0f766e}.chat-tag-slate{--chat-chip-color:#475569}.chat-tag-list{display:flex;flex-wrap:wrap;gap:5px;min-width:0}.chat-sla-badge{--chat-sla-color:#2563eb;display:inline-flex;align-items:center;justify-content:center;width:fit-content;min-height:24px;padding:0 9px;border:1px solid color-mix(in srgb,var(--chat-sla-color) 32%,var(--chat-border));border-radius:999px;background:color-mix(in srgb,var(--chat-sla-color) 10%,var(--chat-surface));color:color-mix(in srgb,var(--chat-sla-color) 82%,var(--chat-text));font-size:0.76rem;font-weight:900;line-height:1.5;white-space:nowrap}.chat-sla-ok{--chat-sla-color:#2563eb}.chat-sla-warning{--chat-sla-color:#d97706}.chat-sla-breached{--chat-sla-color:#dc2626}.chat-empty{padding:26px;text-align:center}.chat-empty p{margin-bottom:0;color:var(--chat-muted)}.chat-empty-tall{display:grid;min-height:420px;align-content:center}.chat-detail-grid{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:16px}.chat-thread-head,.chat-messenger-thread-panel{border:1px solid var(--chat-border-soft);border-radius:8px;background:var(--chat-surface);box-shadow:var(--chat-shadow)}.chat-thread-head{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:14px}.chat-thread-head h2{margin:3px 0;color:var(--chat-text);font-size:1.08rem}.chat-thread-head small{color:var(--chat-muted)}.chat-messenger-thread-panel{overflow:hidden;gap:0}.chat-messenger-thread-panel .chat-thread{max-height:58vh;padding:16px}.chat-messenger-thread-panel .chat-reply-form{padding:14px;background:var(--chat-surface)}.chat-messenger-info-panel{display:grid;gap:12px}.chat-user-page{gap:12px}.chat-user-appbar{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:12px 14px;border:1px solid var(--chat-border-soft);border-radius:8px;background:var(--chat-surface);box-shadow:var(--chat-shadow)}.chat-user-appbar-main{display:flex;align-items:center;gap:12px;min-width:0}.chat-user-appbar-icon,.chat-list-toolbar-icon{display:inline-grid;flex:0 0 auto;place-items:center;width:42px;height:42px;border:1px solid color-mix(in srgb,var(--chat-accent) 24%,var(--chat-border));border-radius:999px;background:var(--chat-accent-soft-bg);color:var(--chat-accent)}.chat-user-appbar h1{margin:0;color:var(--chat-text);font-size:1.08rem;line-height:1.4}.chat-user-appbar p{margin:2px 0 0;color:var(--chat-muted);font-size:0.82rem;font-weight:800}.chat-user-metrics{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:8px}.chat-mini-stat{display:inline-flex;align-items:center;gap:7px;min-height:38px;padding:0 10px;border:1px solid var(--chat-border-soft);border-radius:999px;background:var(--chat-surface-muted);color:var(--chat-muted)}.chat-mini-stat b{color:var(--chat-text);font-size:0.96rem;line-height:1}.chat-mini-stat-hot{border-color:color-mix(in srgb,var(--chat-accent) 32%,var(--chat-border));background:var(--chat-accent-soft-bg);color:var(--chat-accent)}.chat-user-messenger-shell{grid-template-columns:minmax(285px,365px) minmax(0,1fr);gap:0;align-items:stretch;height:clamp(460px,calc(100dvh - 285px),760px);min-height:0;overflow:hidden;border:1px solid var(--chat-border-soft);border-radius:8px;background:var(--chat-surface);box-shadow:var(--chat-shadow)}.chat-user-page .chat-messenger-info-panel{display:none}.chat-user-page .chat-messenger-list-panel,.chat-user-page .chat-messenger-thread-panel{min-height:0;border:0;border-radius:0;background:var(--chat-surface);box-shadow:none}.chat-user-page .chat-messenger-list-panel{grid-template-rows:auto minmax(0,1fr);gap:0;border-inline-end:1px solid var(--chat-border-soft)}.chat-list-toolbar{display:flex;align-items:center;gap:10px;min-height:64px;padding:10px 12px;border-bottom:1px solid var(--chat-border-soft)}.chat-list-toolbar strong{min-width:0;color:var(--chat-text);font-size:1rem}.chat-list-toolbar b{display:inline-grid;place-items:center;min-width:26px;height:26px;margin-inline-start:auto;padding:0 8px;border-radius:999px;background:var(--chat-accent);color:var(--chat-accent-contrast);font-size:0.78rem;line-height:1}.chat-user-page .chat-conversation-list{align-content:start;max-height:none;min-height:0;overflow:auto;gap:4px;padding:8px}.chat-user-page .chat-row{gap:10px;padding:10px;border:0;border-radius:8px;background:transparent;box-shadow:none;transform:none}.chat-user-page .chat-conversation-item{min-height:72px}.chat-user-page .chat-row:hover,.chat-user-page .chat-row-active{background:var(--chat-accent-soft-bg);transform:none}.chat-user-page .chat-row-hot{background:color-mix(in srgb,var(--chat-accent) 12%,var(--chat-surface-muted))}.chat-user-page .chat-row-avatar{width:46px;height:46px;background:color-mix(in srgb,var(--chat-accent) 15%,var(--chat-surface))}.chat-row-titleline{display:flex;align-items:center;gap:7px;min-width:0}.chat-row-titleline strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-user-page .chat-row-main small{overflow:hidden;overflow-wrap:normal;text-overflow:ellipsis;white-space:nowrap}.chat-row-status-dot,.chat-presence-dot{display:inline-block;flex:0 0 auto;width:8px;height:8px;border-radius:999px;background:color-mix(in srgb,#22c55e 84%,var(--chat-text));box-shadow:0 0 0 3px color-mix(in srgb,#22c55e 14%,transparent)}.chat-row-status-dot-hot{background:var(--chat-accent);box-shadow:0 0 0 3px color-mix(in srgb,var(--chat-accent) 16%,transparent)}.chat-row-state-icon{display:inline-grid;place-items:center;width:24px;height:24px;border-radius:999px;color:color-mix(in srgb,#22c55e 84%,var(--chat-text))}.chat-row-state-icon .chat-svg-icon{width:16px;height:16px;stroke-width:2.3}.chat-user-page .chat-row-meta{gap:7px;align-self:stretch;align-content:center;font-size:0.76rem}.chat-user-page .chat-row-meta b{display:inline-grid;place-items:center;min-width:24px;height:24px;padding:0 7px;border-radius:999px;background:var(--chat-accent);color:var(--chat-accent-contrast);font-size:0.75rem}.chat-user-page .chat-messenger-thread-panel{display:grid;grid-template-rows:auto auto auto minmax(0,1fr) auto auto}.chat-user-page .chat-thread-head{border:0;border-bottom:1px solid var(--chat-border-soft);border-radius:0;background:var(--chat-surface);box-shadow:none}.chat-user-page .chat-thread-head h2{margin:1px 0;overflow:hidden;color:var(--chat-text);text-overflow:ellipsis;white-space:nowrap}.chat-user-page .chat-thread-head small{display:block;max-width:min(56vw,540px);overflow:hidden;color:var(--chat-muted);text-overflow:ellipsis;white-space:nowrap}.chat-user-page .chat-kicker{display:inline-flex;align-items:center;gap:7px;margin:0}.chat-thread-context-strip{display:flex;gap:8px;overflow-x:auto;padding:9px 14px;border-bottom:1px solid var(--chat-border-soft);background:var(--chat-surface-muted)}.chat-thread-context-strip span{display:inline-flex;flex:0 0 auto;align-items:center;gap:6px;max-width:240px;min-height:30px;padding:0 10px;border:1px solid var(--chat-border-soft);border-radius:999px;background:var(--chat-surface);color:var(--chat-muted);font-size:0.76rem;font-weight:850;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-thread-context-strip .chat-svg-icon{width:16px;height:16px;color:var(--chat-accent)}.chat-user-page .chat-thread-search{grid-template-columns:auto minmax(0,1fr) auto;gap:8px;padding:10px 14px;background:var(--chat-surface)}.chat-search-icon{display:inline-grid;place-items:center;width:34px;height:34px;border-radius:999px;color:var(--chat-muted)}.chat-search-icon .chat-svg-icon{width:18px;height:18px}.chat-user-page .chat-thread-search input{min-height:38px;border-radius:999px;background:var(--chat-surface-muted)}.chat-user-page .chat-messenger-thread-panel .chat-thread{max-height:none;min-height:0;padding:16px;background:linear-gradient(135deg,color-mix(in srgb,var(--chat-accent) 5%,transparent) 25%,transparent 25%) 0 0 / 28px 28px,var(--chat-surface-soft)}.chat-user-page 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.chat-attachment{border-color:rgba(255,255,255,0.42);background:rgba(255,255,255,0.14);color:var(--chat-accent-contrast)}.chat-user-page .chat-message-customer .chat-attachment-icon,.support-chat-message-customer .chat-attachment-icon{background:rgba(255,255,255,0.18);color:var(--chat-accent-contrast)}.chat-message-internal{justify-content:center}.chat-message-internal .chat-message-bubble{max-width:min(82%,620px);border-style:dashed;border-color:color-mix(in srgb,#f59e0b 48%,var(--chat-border));background:color-mix(in srgb,#f59e0b 11%,var(--chat-surface))}.chat-deleted-message{display:inline-flex;align-items:center;justify-content:center;width:34px;height:34px;margin:0;border:1px solid color-mix(in srgb,var(--chat-muted) 26%,var(--chat-border));border-radius:999px;background:color-mix(in srgb,var(--chat-surface-muted) 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small{color:var(--chat-muted);font-size:0.78rem;font-weight:800}.chat-rating-input{display:grid;grid-template-columns:repeat(5,minmax(38px,1fr));gap:8px;direction:ltr}.chat-rating-input label{display:grid;min-width:0;cursor:pointer}.chat-rating-input input{position:absolute;opacity:0;pointer-events:none}.chat-rating-input span{display:grid;place-items:center;min-height:38px;border:1px solid var(--chat-border-soft);border-radius:8px;background:var(--chat-surface);color:var(--chat-muted);font-weight:950;transition:border-color 0.16s ease,background 0.16s ease,color 0.16s ease}.chat-rating-input input:checked + span,.chat-rating-input label:hover span{border-color:color-mix(in srgb,#14b8a6 58%,var(--chat-border));background:color-mix(in srgb,#14b8a6 14%,var(--chat-surface));color:color-mix(in srgb,#14b8a6 78%,var(--chat-text))}.chat-feedback-form textarea{min-height:82px;padding:11px;border:1px solid var(--chat-border-soft);border-radius:8px;background:var(--chat-input-bg);color:var(--chat-text);font:inherit;resize:vertical}.chat-feedback-form b{color:var(--chat-danger);font-size:0.78rem}.chat-feedback-summary{display:flex;align-items:center;gap:10px}.chat-feedback-summary-side{align-items:flex-start}.chat-feedback-score,.chat-feedback-mini{display:inline-grid;place-items:center;min-width:42px;min-height:36px;padding:0 10px;border-radius:8px;background:color-mix(in srgb,#14b8a6 14%,var(--chat-surface));color:color-mix(in srgb,#14b8a6 80%,var(--chat-text));font-weight:950}.chat-feedback-comment{margin:0;color:var(--chat-muted);font-size:0.86rem;font-weight:750;line-height:1.9}.chat-closed-note,.support-chat-closed-note{display:grid;gap:4px;padding:12px;border:1px dashed var(--chat-border);border-radius:8px;background:var(--chat-surface-muted);color:var(--chat-muted);font-size:0.84rem;font-weight:800}.chat-closed-note strong,.support-chat-closed-note strong{color:var(--chat-text)}.chat-upload-control{display:grid;position:relative;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:10px;padding:10px;border:1px dashed color-mix(in srgb,var(--chat-accent) 34%,var(--chat-border));border-radius:8px;background:var(--chat-accent-soft-bg);color:var(--chat-text);font-size:0.82rem;font-weight:900;cursor:pointer}.chat-upload-control::after{content:"";display:inline-flex;align-items:center;justify-content:center;width:34px;min-height:34px;padding:0;border-radius:8px;background:currentColor;color:var(--chat-accent);mask:url("data:image/svg+xml,%3Csvg viewBox='0 0 24 24' xmlns='http://www.w3.org/2000/svg'%3E%3Cpath d='m21.4 11.6-8.7 8.7a5 5 0 0 1-7.1-7.1l9.2-9.2a3.2 3.2 0 0 1 4.5 4.5l-9.2 9.2a1.5 1.5 0 0 1-2.1-2.1l8.5-8.5' fill='none' stroke='black' stroke-linecap='round' stroke-linejoin='round' stroke-width='2'/%3E%3C/svg%3E") center / 21px 21px no-repeat;box-shadow:inset 0 0 0 1px color-mix(in srgb,var(--chat-accent) 22%,var(--chat-border))}.chat-upload-control span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-upload-control input[type="file"]{position:absolute;inset:0;width:100%;height:100%;min-height:0;opacity:0;cursor:pointer}.chat-note-form{display:grid;gap:10px;padding:14px;border-top:1px solid var(--chat-border-soft);background:color-mix(in srgb,#f59e0b 7%,var(--chat-surface))}.chat-note-form textarea{min-height:84px;padding:12px;border:1px solid color-mix(in srgb,#f59e0b 30%,var(--chat-border));border-radius:8px;background:var(--chat-input-bg);color:var(--chat-text);font:inherit;resize:vertical}.chat-template-bar,.chat-status-actions{display:flex;flex-wrap:wrap;gap:8px}.chat-template-bar button{min-height:34px;padding:0 10px;border:1px solid var(--chat-border-soft);border-radius:999px;background:var(--chat-surface-muted);color:var(--chat-text);font:inherit;font-size:0.8rem;font-weight:800;cursor:pointer}.chat-template-bar button:hover{border-color:color-mix(in srgb,var(--chat-accent) 38%,var(--chat-border));background:var(--chat-accent-soft-bg)}.chat-reply-actions{justify-content:space-between}.chat-messenger-thread-panel .chat-reply-actions{display:grid;grid-template-columns:1fr;align-items:stretch}.chat-reply-actions label{display:grid;gap:6px;min-width:220px}.chat-messenger-thread-panel .chat-reply-actions label{min-width:0}.chat-messenger-thread-panel .chat-reply-actions .chat-button{width:100%}.chat-side-panel{display:grid;align-content:start;gap:12px}.chat-side-card,.chat-form-card,.chat-settings-nav{padding:16px}.chat-side-card h2{margin:0 0 12px;color:var(--chat-text);font-size:1rem}.chat-side-card .chat-status-actions{margin-top:14px}.chat-meta-list{display:grid;gap:10px;margin:0}.chat-meta-list div{display:flex;justify-content:space-between;gap:12px}.chat-meta-list dd{margin:0;color:var(--chat-text);text-align:left}.chat-activity-timeline{display:grid;gap:10px}.chat-activity-item{display:grid;grid-template-columns:18px minmax(0,1fr);gap:10px;align-items:start;padding:10px;border:1px solid var(--chat-border-soft);border-radius:8px;background:var(--chat-surface-muted)}.chat-activity-dot{width:10px;height:10px;margin-top:7px;border:2px solid var(--chat-surface);border-radius:999px;background:var(--chat-accent);box-shadow:0 0 0 3px var(--chat-accent-soft-bg)}.chat-activity-item strong{display:block;color:var(--chat-text);font-size:0.86rem;line-height:1.7}.chat-activity-item p{margin:2px 0 0;color:var(--chat-muted);font-size:0.82rem;line-height:1.8}.chat-activity-item small{display:block;margin-top:5px;color:var(--chat-soft);font-size:0.74rem;font-weight:800}.chat-activity-empty{padding:16px;box-shadow:none}.chat-side-form,.chat-form-card{display:grid;gap:14px}.chat-form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.chat-modal-form{display:grid;gap:14px}.chat-modal-actions{display:flex;flex-wrap:wrap;align-items:center;justify-content:flex-start;gap:10px}.chat-canned-reply-modal-shell .ui-modal-backdrop{background:rgba(5,12,22,0.86)}:root[data-theme="light"] .chat-canned-reply-modal-shell .ui-modal-backdrop{background:rgba(12,24,38,0.48)}.chat-canned-reply-modal-dialog .ui-modal-card{border-color:var(--chat-border)!important;background:var(--chat-surface)!important}.chat-field-wide{grid-column:1 / -1}.chat-canned-reply-modal-dialog .ui-modal-title{font-size:1.22rem}.chat-canned-reply-modal-dialog .ui-modal-description{font-size:0.86rem}.chat-field-check{display:flex;flex-direction:row-reverse;justify-content:flex-end;align-items:center}.chat-field-check input{width:auto;min-height:auto}.chat-form-inline{grid-template-columns:repeat(6,minmax(0,1fr));align-items:end}.chat-check-list{display:grid;gap:8px;margin:0;padding:12px;border:1px solid var(--chat-border);border-radius:8px;background:var(--chat-input-bg)}.chat-check-list legend{padding:0 6px;color:var(--chat-text);font-size:0.84rem;font-weight:900}.chat-check-list>div{display:flex;flex-wrap:wrap;gap:8px}.chat-check-list label{display:inline-flex;align-items:center;gap:6px;min-height:30px;padding:0 9px;border:1px solid var(--chat-border-soft);border-radius:999px;background:var(--chat-surface-muted);color:var(--chat-text);font-size:0.82rem;font-weight:800}.chat-check-list input{width:auto;min-height:auto}.chat-settings-nav{padding:10px}.chat-settings-nav a{padding:9px 13px;border-radius:8px;color:var(--chat-muted);text-decoration:none}.chat-settings-nav a:hover{background:var(--chat-accent-soft-bg);color:var(--chat-text)}.chat-settings-nav a.is-active{background:var(--chat-accent);color:var(--chat-accent-contrast)}.chat-report-filter{grid-template-columns:minmax(160px,0.8fr) minmax(220px,1.2fr) auto;align-items:end}.chat-report-page .chat-stat-grid{grid-template-columns:repeat(6,minmax(0,1fr))}.chat-report-grid{display:grid;grid-template-columns:minmax(280px,0.85fr) minmax(0,1.15fr);gap:12px}.chat-report-card{min-width:0;padding:18px;border:1px solid var(--chat-border-soft);border-radius:8px;background:var(--chat-surface);box-shadow:var(--chat-shadow)}.chat-report-card-head{display:flex;align-items:flex-start;justify-content:space-between;gap:14px;margin-bottom:16px}.chat-report-card-head h2{margin:4px 0 0;color:var(--chat-text);font-size:1rem}.chat-report-bars{display:grid;gap:12px}.chat-report-bar-row{display:grid;grid-template-columns:minmax(90px,0.9fr) minmax(120px,1.8fr) minmax(34px,auto);align-items:center;gap:10px;color:var(--chat-muted);font-size:0.86rem;font-weight:800}.chat-report-bar-row b{color:var(--chat-text);text-align:end}.chat-report-bar-track{overflow:hidden;height:9px;border-radius:999px;background:var(--chat-surface-soft)}.chat-report-bar-track i{display:block;height:100%;border-radius:inherit;background:var(--chat-accent)}.chat-report-legend{display:inline-flex;align-items:center;gap:7px;color:var(--chat-muted);font-size:0.78rem;font-weight:800}.chat-report-legend i{width:10px;height:10px;border-radius:999px;background:var(--chat-accent)}.chat-report-legend i:last-of-type{background:color-mix(in srgb,#14b8a6 78%,var(--chat-accent))}.chat-report-trend{display:grid;grid-auto-flow:column;grid-auto-columns:34px;gap:8px;overflow-x:auto;min-height:178px;padding-bottom:4px}.chat-report-day{display:grid;grid-template-rows:132px auto;gap:8px;justify-items:center;color:var(--chat-soft);font-size:0.72rem;font-weight:800}.chat-report-day-bars{display:flex;align-items:end;justify-content:center;gap:4px;width:100%;padding:8px 5px;border:1px solid var(--chat-border-soft);border-radius:8px;background:var(--chat-surface-muted)}.chat-report-day-bars i{width:8px;min-height:2px;border-radius:999px 999px 3px 3px}.chat-report-created{background:var(--chat-accent)}.chat-report-replies{background:color-mix(in srgb,#14b8a6 78%,var(--chat-accent))}.chat-report-table-wrap{overflow-x:auto}.chat-report-table{width:100%;min-width:720px;border-collapse:collapse;color:var(--chat-text)}.chat-report-table th,.chat-report-table td{padding:13px 12px;border-bottom:1px solid var(--chat-border-soft);text-align:start;white-space:nowrap}.chat-report-table th{color:var(--chat-muted);font-size:0.8rem;font-weight:900}.chat-report-table td{font-size:0.88rem}.chat-report-overdue-list{display:grid;gap:10px}.chat-report-overdue-row{display:grid;grid-template-columns:42px minmax(0,1fr) auto;align-items:center;gap:12px;padding:13px;border:1px solid var(--chat-border-soft);border-radius:8px;background:var(--chat-surface-muted);color:inherit;text-decoration:none;transition:border-color 160ms ease,background-color 160ms ease,transform 160ms ease}.chat-report-overdue-row:hover{border-color:color-mix(in srgb,var(--chat-accent) 34%,var(--chat-border));background:var(--chat-accent-soft-bg);transform:translateY(-1px)}.chat-report-empty{box-shadow:none}.support-chat-widget{position:fixed;left:20px;bottom:20px;z-index:80;direction:rtl}@media (min-width:64rem){html[data-theme] body .support-chat-widget{--support-chat-shell-width:min(var(--page-shell-max-width,124rem),calc(100vw - (var(--page-shell-gutter,1rem) * 2)));left:max(1.25rem,calc((100vw - var(--support-chat-shell-width)) / 2));bottom:max(1.25rem,calc(var(--page-shell-gutter,1rem) * 0.56))}}body:has(.cockpit-drawer-panel.is-open) .support-chat-widget,body:has(.profile-drawer-panel.is-open) .support-chat-widget,body:has(.drawer-panel.drawer-panel-open) .support-chat-widget{pointer-events:none;opacity:0;transform:translateY(0.5rem) scale(0.96)}.support-chat-trigger{display:grid;place-items:center;position:relative;width:3.5rem;height:3.5rem;border:1px solid color-mix(in srgb,var(--chat-accent) 68%,var(--chat-border));border-radius:999px;background:var(--chat-accent);color:var(--chat-accent-contrast);box-shadow:none;cursor:pointer;visibility:visible;overflow:hidden;transition:background-color 160ms ease,border-color 160ms ease,color 160ms ease,opacity 160ms ease,transform 160ms ease}html[data-theme] body .support-chat-trigger{--chat-trigger-accent:var(--brand-500);--chat-trigger-fill:color-mix(in srgb,var(--chat-trigger-accent) 22%,var(--surface-strong,#101826));--chat-trigger-border:color-mix(in srgb,var(--chat-trigger-accent) 46%,var(--border,#243449));--chat-trigger-icon:color-mix(in srgb,#ffffff 84%,var(--chat-trigger-accent));border-color:var(--chat-trigger-border);background:var(--chat-trigger-fill);color:var(--chat-trigger-icon);box-shadow:none!important}html[data-theme] body .support-chat-trigger::before,html[data-theme] body .support-chat-trigger::after{content:none}html[data-theme] body .support-chat-trigger:hover,html[data-theme] body .support-chat-trigger:focus-visible{border-color:color-mix(in srgb,var(--chat-trigger-accent) 62%,var(--text-primary,#ffffff));background:color-mix(in srgb,var(--chat-trigger-fill) 82%,var(--chat-trigger-accent) 18%);color:#ffffff;box-shadow:none!important;transform:translateY(-1px)}:root[data-theme="light"] body .support-chat-trigger{--chat-trigger-fill:color-mix(in srgb,#ffffff 78%,var(--chat-trigger-accent) 12%);--chat-trigger-border:color-mix(in srgb,var(--chat-trigger-accent) 48%,#d8e1ec);--chat-trigger-icon:color-mix(in srgb,#1e3a5f 44%,var(--chat-trigger-accent))}:root[data-theme="light"] body .support-chat-trigger:hover,:root[data-theme="light"] body .support-chat-trigger:focus-visible{border-color:color-mix(in srgb,var(--chat-trigger-accent) 56%,#1e3a5f)}.support-chat-trigger-hot{animation:support-chat-pulse 1.3s ease-in-out infinite}.support-chat-open .support-chat-trigger{z-index:2;opacity:1;pointer-events:auto;transform:scale(0.92);visibility:visible}.support-chat-badge{position:absolute;top:-4px;right:-4px;display:grid;place-items:center;min-width:21px;height:21px;padding:0 6px;border:2px solid var(--chat-surface);border-radius:999px;background:var(--danger,#ef4444);color:#ffffff;font-size:0.72rem;font-weight:900;line-height:1}.support-chat-intro{position:absolute;left:calc(100% + 12px);bottom:0;z-index:3;width:min(21rem,calc(100vw - 6rem));padding:0.82rem 0.9rem 0.86rem;border:1px solid color-mix(in srgb,var(--chat-accent) 30%,var(--chat-border));border-radius:10px;background:linear-gradient(135deg,color-mix(in srgb,var(--chat-accent) 10%,transparent),transparent 58%),var(--chat-surface);color:var(--chat-text);opacity:0;pointer-events:none;text-align:right;transform:translateX(-6px);transition:opacity 180ms ease,transform 180ms ease,border-color 180ms ease}.support-chat-intro[hidden],.support-chat-open .support-chat-intro{display:none}.support-chat-intro-visible{opacity:1;pointer-events:auto;transform:translateX(0)}.support-chat-intro::before{content:"";position:absolute;left:-7px;bottom:1.35rem;width:12px;height:12px;border-left:1px solid color-mix(in srgb,var(--chat-accent) 30%,var(--chat-border));border-bottom:1px solid color-mix(in srgb,var(--chat-accent) 30%,var(--chat-border));background:var(--chat-surface);transform:rotate(45deg)}.support-chat-intro strong,.support-chat-intro span{display:block}.support-chat-intro strong{margin-bottom:0.28rem;color:var(--chat-text);font-size:0.86rem;font-weight:900;line-height:1.55}.support-chat-intro span{color:var(--chat-muted);font-size:0.78rem;line-height:1.85}.support-chat-intro button{display:inline-flex;align-items:center;justify-content:center;min-height:1.95rem;margin-top:0.62rem;padding:0 0.82rem;border:1px solid color-mix(in srgb,var(--chat-accent) 36%,var(--chat-border));border-radius:8px;background:var(--chat-accent-soft-bg);color:color-mix(in srgb,var(--chat-accent) 82%,var(--chat-text));font:inherit;font-size:0.76rem;font-weight:800;cursor:pointer;transition:background-color 160ms ease,border-color 160ms ease,color 160ms ease,transform 160ms ease}.support-chat-intro button:hover,.support-chat-intro button:focus-visible{border-color:color-mix(in srgb,var(--chat-accent) 58%,var(--chat-border));background:color-mix(in srgb,var(--chat-accent) 16%,var(--chat-surface));color:var(--chat-text);transform:translateY(-1px)}@keyframes support-chat-pulse{0%,100%{transform:translateY(0)}50%{transform:translateY(-3px)}}.support-chat-toast{position:absolute;left:0;bottom:72px;width:min(320px,calc(100vw - 28px));padding:12px 14px;border:1px solid color-mix(in srgb,var(--chat-accent) 24%,var(--chat-border));border-radius:8px;background:var(--chat-surface);color:var(--chat-text);box-shadow:0 18px 44px color-mix(in srgb,#020617 18%,transparent);text-align:right;cursor:pointer}.support-chat-toast strong,.support-chat-toast span{display:block}.support-chat-toast strong{margin-bottom:4px;font-size:0.92rem}.support-chat-toast span{overflow:hidden;color:var(--chat-muted);font-size:0.82rem;line-height:1.8;text-overflow:ellipsis;white-space:nowrap}.support-chat-trigger svg,.support-chat-head svg{width:24px;height:24px;fill:currentColor}.support-chat-trigger svg{position:relative;z-index:1;width:31px;height:31px;fill:none;stroke:currentColor;stroke-width:1.95;stroke-linecap:round;stroke-linejoin:round}.support-chat-panel{position:absolute;left:0;bottom:72px;z-index:1;width:min(410px,calc(100vw - 28px))}.support-chat-card{display:flex;flex-direction:column;height:min(690px,calc(100vh - 112px));min-height:min(540px,calc(100vh - 112px));max-height:min(690px,calc(100vh - 112px));overflow:hidden;border:1px solid var(--chat-border-soft);border-radius:8px;background:var(--chat-surface);color:var(--chat-text);box-shadow:0 24px 60px color-mix(in srgb,#020617 24%,transparent)}.support-chat-head{display:flex;align-items:center;justify-content:space-between;gap:12px;flex:0 0 auto;padding:12px 14px;border-bottom:1px solid var(--chat-border-soft);background:linear-gradient(135deg,color-mix(in srgb,var(--chat-accent) 13%,transparent),transparent 58%),var(--chat-surface)}.support-chat-person{display:flex;align-items:center;gap:10px;min-width:0}.support-chat-person-copy{display:grid;min-width:0}.support-chat-avatar{display:inline-grid;flex:0 0 auto;place-items:center;width:36px;height:36px;border:1px solid color-mix(in srgb,var(--chat-accent) 22%,var(--chat-border));border-radius:999px;background:var(--chat-accent-soft-bg);color:color-mix(in srgb,var(--chat-accent) 82%,var(--chat-text));font-weight:900}.support-chat-avatar-large{width:52px;height:52px;margin:0 auto 8px}.support-chat-head strong{overflow:hidden;color:var(--chat-text);font-size:0.94rem;line-height:1.5;text-overflow:ellipsis;white-space:nowrap}.support-chat-head small{display:inline-flex;align-items:center;gap:6px;margin-top:3px;color:var(--chat-muted);font-size:0.78rem}.support-chat-head small i{width:8px;height:8px;border-radius:999px;background:#22c55e;box-shadow:0 0 0 4px color-mix(in srgb,#22c55e 14%,transparent)}.support-chat-head-actions{display:inline-flex;flex:0 0 auto;align-items:center;gap:8px}.support-chat-head button{display:grid;place-items:center;width:36px;height:36px;border:1px solid var(--chat-border-soft);border-radius:999px;background:var(--chat-surface-muted);color:var(--chat-text);cursor:pointer}.support-chat-history-link{display:inline-flex;align-items:center;min-height:36px;padding:0 11px;border:1px solid var(--chat-border-soft);border-radius:999px;background:var(--chat-surface-muted);color:var(--chat-text);font-size:0.78rem;font-weight:800;text-decoration:none}.support-chat-context{display:flex;flex:0 0 auto;align-items:center;justify-content:space-between;gap:12px;padding:9px 14px;border-bottom:1px solid var(--chat-border-soft);background:var(--chat-surface-muted)}.support-chat-context span{flex:0 0 auto;color:var(--chat-kicker);font-size:0.74rem;font-weight:900}.support-chat-context strong{overflow:hidden;min-width:0;color:var(--chat-text);font-size:0.9rem;text-overflow:ellipsis;white-space:nowrap}.support-chat-loading,.support-chat-notice{padding:14px;color:var(--chat-muted)}.support-chat-load-error{display:grid;gap:10px;align-content:center;min-height:220px;text-align:center}.support-chat-load-error strong{color:var(--chat-text);font-size:0.96rem}.support-chat-load-error span{color:var(--chat-muted);font-size:0.82rem;line-height:1.8}.support-chat-retry-button{justify-self:center;min-height:38px;padding:0 14px;border:1px solid color-mix(in srgb,var(--chat-accent) 42%,var(--chat-border));border-radius:8px;background:var(--chat-accent-soft-bg);color:color-mix(in srgb,var(--chat-accent) 86%,var(--chat-text));cursor:pointer;font-family:inherit;font-size:0.82rem;font-weight:900}.support-chat-notice{flex:0 0 auto;margin:10px 12px 0;padding:8px 10px;border:1px solid color-mix(in srgb,var(--chat-accent) 20%,var(--chat-border));border-radius:8px;background:var(--chat-accent-soft-bg);color:color-mix(in srgb,var(--chat-accent) 82%,var(--chat-text));font-size:0.8rem;font-weight:800}.support-chat-messages{display:flex;flex:1 1 auto;flex-direction:column;gap:12px;min-height:0;overflow:auto;padding:16px 14px 18px;background:linear-gradient(180deg,color-mix(in srgb,var(--chat-surface-muted) 76%,transparent),transparent 34%),var(--chat-surface)}.support-chat-message{display:flex;align-items:flex-end;gap:8px;max-width:92%}.support-chat-message-support,.support-chat-message-external{align-self:flex-start}.support-chat-message-customer{align-self:flex-end;flex-direction:row-reverse}.support-chat-message-avatar{display:grid;flex:0 0 auto;place-items:center;width:28px;height:28px;border:1px solid color-mix(in srgb,var(--chat-accent) 18%,var(--chat-border));border-radius:999px;background:var(--chat-accent-soft-bg);color:color-mix(in srgb,var(--chat-accent) 82%,var(--chat-text));font-size:0.72rem;font-weight:900}.support-chat-bubble{min-width:0;max-width:min(290px,calc(100vw - 120px));padding:10px 12px;border:1px solid var(--chat-border-soft);border-radius:8px;background:var(--chat-message-bg);color:var(--chat-text)}.support-chat-message-customer .support-chat-bubble{border-color:color-mix(in srgb,var(--chat-accent) 30%,var(--chat-border));background:var(--chat-accent);color:var(--chat-accent-contrast)}.support-chat-message-customer .support-chat-message-avatar{background:var(--chat-accent);color:var(--chat-accent-contrast)}.support-chat-message-customer .support-chat-bubble p,.support-chat-message-customer .support-chat-bubble small{color:var(--chat-accent-contrast)}.support-chat-bubble p,.support-chat-empty p{margin:0 0 6px;color:var(--chat-text);line-height:1.8}.support-chat-bubble small,.support-chat-empty{color:var(--chat-soft)}.support-chat-bubble small{display:flex;justify-content:space-between;gap:10px;font-size:0.72rem}.support-chat-typing{padding:0 14px 10px;color:var(--chat-muted);font-size:0.78rem;font-weight:800}.support-chat-empty{margin:auto 0;padding:24px 8px;text-align:center}.support-chat-empty strong{display:block;color:var(--chat-text)}.support-chat-form{display:grid;flex:0 0 auto;gap:8px;padding:10px;border-top:1px solid var(--chat-border-soft);background:color-mix(in srgb,var(--chat-surface) 96%,var(--chat-surface-muted));box-shadow:0 -10px 22px color-mix(in srgb,#020617 8%,transparent)}.support-chat-fields{display:grid;grid-template-columns:1fr 1fr;gap:8px}.support-chat-form input,.support-chat-form textarea{padding:10px}.support-chat-composer{display:grid;grid-template-columns:42px minmax(0,1fr) 44px;gap:8px;align-items:end}.support-chat-upload{display:grid;position:relative;place-items:center;width:42px;min-width:42px;height:44px;min-height:44px;border:1px solid var(--chat-border);border-radius:8px;background:var(--chat-input-bg);color:color-mix(in srgb,var(--chat-accent) 78%,var(--chat-text));cursor:pointer;transition:border-color 160ms ease,background-color 160ms ease,color 160ms ease}.support-chat-upload:hover,.support-chat-upload-has-file{border-color:color-mix(in srgb,var(--chat-accent) 58%,var(--chat-border));background:var(--chat-accent-soft-bg);color:var(--chat-accent)}.support-chat-upload svg{width:20px;height:20px;fill:currentColor}.support-chat-upload input[type="file"]{position:absolute;inset:0;width:100%;height:100%;min-height:0;opacity:0;cursor:pointer}.support-chat-upload::after{content:attr(data-file-count);position:absolute;top:-6px;right:-6px;display:none;place-items:center;min-width:18px;height:18px;padding:0 5px;border:2px solid var(--chat-surface);border-radius:999px;background:var(--chat-accent);color:var(--chat-accent-contrast);font-size:0.68rem;font-weight:900;line-height:1}.support-chat-upload-has-file::after{display:grid}.support-chat-composer textarea{height:54px;min-height:54px;max-height:112px;padding:11px 12px;line-height:1.75;overflow:auto;resize:none}.support-chat-composer button{display:grid;place-items:center;width:44px;height:44px;min-height:44px;border:1px solid var(--chat-accent);border-radius:8px;background:var(--chat-accent);color:var(--chat-accent-contrast);font:inherit;font-weight:900;cursor:pointer}.support-chat-composer button svg{width:21px;height:21px;fill:currentColor;transform:scaleX(-1)}.support-chat-composer button:hover{background:var(--chat-accent-hover);border-color:var(--chat-accent-hover)}@media (max-width:1220px){.chat-report-page .chat-stat-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.chat-messenger-shell{grid-template-columns:minmax(240px,330px) 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span{min-width:0;text-align:right}.chat-messenger-info-panel{grid-template-columns:1fr}.chat-user-page .chat-messenger-thread-panel{order:1;min-height:560px;border:1px solid var(--chat-border-soft);border-radius:8px}.chat-user-page .chat-messenger-list-panel{order:2;border:1px solid var(--chat-border-soft);border-radius:8px}.chat-user-page .chat-messenger-info-panel{order:3}.chat-user-appbar,.chat-user-messenger-shell{height:auto}.chat-user-appbar{align-items:flex-start;flex-direction:column}.chat-user-messenger-shell{overflow:visible;border:0;background:transparent;box-shadow:none;gap:12px}.chat-user-page .chat-conversation-list{max-height:360px}.chat-user-page .chat-thread-head small{max-width:68vw}}@media (max-width:520px){.chat-page{gap:12px}.chat-page-header,.chat-side-card,.chat-filterbar,.chat-bulk-form,.chat-report-card,.chat-messenger-thread-panel,.chat-messenger-list-panel{border-radius:8px}.chat-page-header{padding:16px}.chat-page-header h1{font-size:1.18rem}.chat-stat-grid{gap:10px}.chat-row-actions,.chat-modal-actions{width:100%}.chat-row-actions .chat-button,.chat-row-actions form,.chat-modal-actions .chat-button{width:100%}.chat-canned-reply-modal-shell{align-items:center}.chat-canned-reply-modal-dialog .ui-modal-head,.chat-canned-reply-modal-dialog .ui-modal-body{padding:14px}.chat-canned-reply-modal-dialog .ui-modal-title{font-size:1.05rem}.chat-canned-reply-modal-dialog .ui-modal-description{margin-top:4px;font-size:0.78rem;line-height:1.7}.chat-canned-reply-form,.chat-canned-reply-form .chat-form-grid{gap:10px}.chat-canned-reply-form .chat-field{gap:5px;font-size:0.78rem}.chat-canned-reply-form .chat-field input,.chat-canned-reply-form .chat-field select{min-height:38px}.chat-canned-reply-form .chat-field textarea{min-height:88px}.chat-stat{min-height:88px}.chat-thread{padding-inline:10px}.chat-message-bubble{max-width:94%}.chat-user-metrics{width:100%;justify-content:space-between}.chat-mini-stat{flex:1 1 0;justify-content:center;min-width:0}.chat-user-page .chat-thread-head{gap:8px;padding:10px}.chat-user-page .chat-peer-head{gap:8px}.chat-user-page .chat-thread-head small{max-width:48vw}.chat-thread-context-strip{padding-inline:10px}.chat-user-page .chat-messenger-thread-panel .chat-thread{padding:12px 10px}.chat-user-page .chat-message-bubble{max-width:88%}.chat-user-composer,.chat-reply-composer{grid-template-columns:42px minmax(0,1fr) 42px}.chat-composer-attach,.chat-composer-send{width:42px;height:42px;min-height:42px}.chat-message-actions{align-items:stretch;flex-direction:column}.chat-inline-message-form{width:100%}.support-chat-widget{left:14px;bottom:14px}.support-chat-intro{left:calc(100% + 10px);bottom:0;width:min(17.5rem,calc(100vw - 96px));max-width:none;padding:0.66rem 0.72rem 0.68rem;transform:translateX(-4px)}.support-chat-intro strong{margin-bottom:0.18rem;font-size:0.8rem;line-height:1.45}.support-chat-intro span{font-size:0.73rem;line-height:1.7}.support-chat-intro button{min-height:1.75rem;margin-top:0.42rem;padding:0 0.72rem;font-size:0.72rem}.support-chat-intro-visible{transform:translateX(0)}.support-chat-intro::before{content:none}.support-chat-trigger{width:54px;height:54px}.support-chat-panel{bottom:14px;width:calc(100vw - 28px)}.support-chat-open .support-chat-trigger{position:fixed;left:28px;bottom:min(224px,calc(100dvh - 94px));width:46px;height:46px;border-color:color-mix(in srgb,var(--chat-accent) 38%,var(--chat-border));background:var(--chat-surface);color:color-mix(in srgb,var(--chat-accent) 84%,var(--chat-text));box-shadow:none;transform:none}.support-chat-card{height:calc(100dvh - 36px);min-height:0;max-height:calc(100dvh - 36px)}.support-chat-bubble{max-width:calc(100vw - 118px)}.support-chat-fields{grid-template-columns:1fr}.support-chat-head{gap:8px;padding-inline:12px}.support-chat-history-link{max-width:118px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.support-chat-context{align-items:flex-start;flex-direction:column;gap:2px}}:root[data-theme="light"] .chat-page .chat-filterbar select,:root[data-theme="light"] .chat-page .chat-bulk-toolbar select,:root[data-theme="light"] .chat-page .chat-bulk-controls select,:root[data-theme="light"] .chat-page .chat-side-form select,:root[data-theme="light"] .chat-page .chat-reply-form textarea,:root[data-theme="light"] .chat-page .chat-note-form textarea,:root[data-theme="light"] .chat-page .chat-thread-search input,:root[data-theme="light"] .chat-page .chat-inline-message-form textarea,:root[data-theme="light"] .chat-page .chat-check-list,:root[data-theme="light"] .chat-page .chat-upload-control input,:root[data-theme="light"] .support-chat-widget .support-chat-upload input{background:#ffffff!important;color:var(--chat-text)!important}:root[data-theme="light"] .chat-page .chat-check-list label{background:var(--chat-surface-muted)!important;color:var(--chat-text)!important}:root[data-theme="light"] .support-chat-widget .support-chat-card{background:#ffffff;box-shadow:0 24px 54px rgba(15,23,42,0.13)}:root[data-theme="light"] .support-chat-widget .support-chat-messages{background:linear-gradient(180deg,rgba(238,243,248,0.92),rgba(255,255,255,0.5) 42%),#f8fbff}:root[data-theme="light"] .support-chat-widget .support-chat-form{background:#ffffff}:root[data-theme="light"] .support-chat-widget .support-chat-bubble{background:#ffffff}:root[data-theme="light"] .support-chat-widget .support-chat-message-customer .support-chat-bubble{background:var(--chat-accent)}:root[data-theme="light"] .chat-page .chat-conversation-list .chat-row{background:#ffffff!important}:root[data-theme="light"] .chat-page .chat-bulk-checkbox{background:#ffffff!important}:root[data-theme="light"] .chat-page .chat-conversation-list .chat-row:hover,:root[data-theme="light"] .chat-page .chat-conversation-list .chat-row-active,:root[data-theme="light"] .chat-page .chat-conversation-list .chat-row-hot{background:var(--chat-accent-soft-bg)!important}